![]() As a reminder, it is a good policy to ensure that the Rockstar Games Social Club account username and password is not shared across multiple websites on the internet. See the following Rockstar Support article for more information here. For the accounts affected, we are in the process of reverting those accounts back to their original owners.Īs a result, the ability to change email addresses for Social Club accounts has been temporarily disabled. ![]() “We are aware that unauthorized attempts have been made to access Rockstar Games Social Club accounts using email and password combinations sourced from unaffiliated, compromised websites or databases elsewhere on the internet. Further Changes Encouraged by User Outreachįollowing our published support investigation, Rockstar also updated its support website with the following statement and heightened intentions: Let us know if you find this service improvement to ring true in your own experiences. Regardless, It is our understanding that support calls should no longer terminate with such a cold, dismissive attitude as previously. We would not necessarily agree with this quantifier. I want to highlight that Rockstar made use of the quantifier “some” when speaking of its inappropriately responding agents, but – through our readers and our staff – the original concerns appeared fairly company-wide. In such an instance, unacceptable support quality could be attributed to poor communication between such a company, its script-bound employees, and Rockstar. It would be reasonable to speculate that, like many organizations offering phone support, Rockstar could likely be outsourcing its call support to a third-party that specializes in handling high call volume. We sincerely apologize that these players didn’t receive the high quality experience they deserve, and we have taken steps to remedy this immediately." We have added a large number of new staff to help with the launch of Grand Theft Auto V on PC and in this case some of these new staff members didn’t respond appropriately. We have absolutely not instructed support staff to hang up on players who are reporting compromised Rockstar Games Social Club accounts. "We are aware of recent issues players have experienced when trying to contact Rockstar Support, and we take these issues extremely seriously. Rockstar caught wind of this content, telling us on a call that the company “takes this extremely seriously” and that it has “taken steps to remedy this immediately.” An official media-facing Rockstar spokesperson provided us with the following statement in full: ![]() Overall, it was a complaint underscoring the customer experience and apparent treatment of paying users. Disregarding this alleged policy still leaves little room for excuses, though, given the overall inability to communicate intelligibly with several agents, as exhibited by our recorded support calls. It almost always yielded the same result: the customer was granted no recourse, no room to reply to the agent's script prior to disconnect, and no empathy, then dropped from the call. In researching the phone service, we used multiple accounts, phone numbers, and ticket identifiers (or the lack thereof) to “benchmark” support. Our understanding is that there is no further help that we can provide at this time and we will now end this call.” “Your case has been logged for further review.
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